Frequently Asked Questions

Everything you need to know about PingView monitoring platform

Get instant answers to common questions

Interactive Demo

Our interactive demo provides a full experience of PingView with realistic monitoring data, live charts, and incident tracking - no signup required. You can explore all features risk-free.

  • Real-time monitoring dashboard with live charts
  • Sample incidents and downtime scenarios
  • Complete analytics and reporting views
  • Alert configuration and notification testing

Try the demo now - it takes less than 2 minutes to explore!

The demo lets you see exactly how PingView works with your type of website or application. You'll understand the interface, see how alerts work, and verify that our monitoring meets your needs - all without any commitment.

Free Tier & Pricing

Our free tier includes everything you need to get started with professional website monitoring:

  • ✓10 monitors with 5-minute check intervals
  • ✓Email alerts for downtime and recovery
  • ✓SSL certificate monitoring and expiration alerts
  • ✓Detailed uptime analytics and reports
  • ✓Public status pages for your services
  • ✓30-day data retention
The free tier is designed for small websites and personal projects. Limitations include: 10 monitors maximum, email-only notifications, and 30-day data retention. For businesses needing more monitors, SMS alerts, or longer data retention, our paid plans offer expanded capabilities.
Consider upgrading when you need more than 10 monitors, require SMS/phone alerts, need longer data retention, or want advanced features like custom webhooks, team collaboration, or priority support.

Monitoring & Alerts

Alerts are sent instantly when downtime is detected, typically within 1-2 minutes of an incident occurring. Here's our typical timeline:

Alert Timeline:

  • 0-60 seconds: Initial detection from multiple locations
  • 60-90 seconds: Verification from additional data centers
  • 90-120 seconds: Alert sent via email, SMS, or webhook
We monitor from 12+ global data centers including US East/West, Europe (London, Frankfurt), Asia (Tokyo, Singapore), and Australia. This ensures accurate detection and eliminates false positives caused by regional network issues.
We use multiple verification points before triggering alerts. Each check is performed from at least 3 different locations, and we only send alerts when the majority confirms the issue. This virtually eliminates false positives while maintaining fast detection times.

Business Impact

Website downtime can be extremely costly for businesses of all sizes. Here are some key statistics:

Industry Statistics:

  • • Average cost: $5,600 per minute for enterprise, $137-$427 per minute for SMBs
  • • 96% of customers will leave and never return after bad experience
  • • It takes 12 positive reviews to offset 1 negative review
  • • Google penalizes slow/unreliable sites in search rankings

How PingView Helps:

With instant alerts and detailed analytics, you can resolve issues before they impact customers and maintain the reliability your business depends on.

Every online business benefits from monitoring, but these platforms see the highest ROI:

🛒

E-commerce

WooCommerce, Shopify, Magento stores lose sales directly during downtime

📈

SaaS Applications

Customer retention and trust depend on consistent uptime

🎨

Agencies & Freelancers

Monitor multiple client sites from one dashboard

Technical Features

Yes! We automatically monitor SSL certificate expiration and send alerts 30, 14, and 7 days before expiration. We also check for certificate validity, chain issues, and security problems. This prevents the embarrassing situation of expired certificates causing security warnings for your visitors.
We support email (free tier), SMS, phone calls, webhooks, Slack, Discord, and custom integrations. You can set up escalation rules, schedule different notification preferences, and create team notification workflows for larger organizations.
Yes! We offer webhooks for custom integrations, plus built-in support for Slack, Discord, PagerDuty, and other popular tools. Our API allows you to pull monitoring data into your own dashboards or trigger automated responses to incidents.

Pricing & Billing

PingView offers the best value in website monitoring: generous free tier (10 monitors vs 1-2 for competitors), transparent pricing, no hidden fees, and enterprise features at startup prices. Plus, you can try everything with our interactive demo before committing.
We accept all major credit cards (Visa, MasterCard, American Express) through secure Stripe processing. All plans are billed monthly or annually (with 20% annual discount). No long-term contracts required.
Absolutely! You can cancel anytime with no penalties or fees. Your monitoring continues until the end of your billing period, and you can always downgrade to our free tier instead of canceling completely.

Still have questions?

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