1. Acceptance of Terms
By accessing and using PingView (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms of Service ("Terms") govern your use of our website monitoring and alerting services operated by PingView ("us", "we", or "our").
2. Use of Service
Permitted Use
You may use our service to monitor websites, APIs, and network services that you own or have explicit permission to monitor. The service is intended for legitimate monitoring purposes only.
Prohibited Activities
- • Using the service to monitor websites without proper authorization
- • Attempting to circumvent any security measures or access restrictions
- • Using the service for any illegal or unauthorized purpose
- • Interfering with or disrupting the service or servers
- • Reverse engineering, modifying, or creating derivative works
3. Account Registration
To use certain features of the service, you must register for an account. You agree to:
- • Provide accurate, current, and complete information
- • Maintain the security of your password and account
- • Notify us immediately of any unauthorized use
- • Accept responsibility for all activities under your account
4. Subscription and Billing
We offer both free and paid subscription plans. By subscribing to a paid plan, you agree to pay all applicable fees as described in our pricing page at the time of purchase.
Payment Processing
All payments are processed securely through Stripe, our PCI-compliant payment processor. We do not store your credit card information.
Billing Terms
- • Subscriptions are billed in advance on a monthly or annual basis
- • Payment is due immediately upon subscription or renewal
- • All fees are non-refundable except as required by law or our refund policy
- • We may change our fees with 30 days' advance notice
- • Accounts may be suspended for non-payment after a grace period
- • You can cancel your subscription at any time through your account settings
- • Cancellations take effect at the end of the current billing period
Refund Policy
We offer a 7-day refund policy for annual subscriptions and a 3-day refund policy for monthly subscriptions. For refund requests, please contact our support team at support@pingview.app.
Disputes and Chargebacks
If you have billing concerns, please contact our support team before initiating a chargeback. Accounts associated with disputed charges may be suspended pending resolution.
5. Service Availability
We strive to maintain high service availability but cannot guarantee 100% uptime. The service is provided "as is" and "as available" without warranties of any kind.
We reserve the right to modify, suspend, or discontinue the service at any time with reasonable notice to users.
6. Limitation of Liability
In no event shall PingView be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption, arising out of the use or inability to use the service.
Our total liability to you for all claims relating to the service shall not exceed the amount paid by you for the service in the twelve months preceding the claim.
7. Termination
You may terminate your account at any time through your account settings. We may terminate or suspend your account immediately for violations of these terms or for any other reason at our sole discretion.
Upon termination, your right to use the service will cease immediately, and we may delete your account data.
8. Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: legal@pingview.app
Support: support@pingview.app
Billing: billing@pingview.app
These Terms of Service are effective as of 10/3/2025 and will remain in effect except with respect to any changes in their provisions in the future, which will be in effect immediately after being posted on this page.